– How many days does it take for an order to be processed?
All orders can take anywhere from 5-7 business days to be baked prior to shipped. Upon being baked, it will be shipped the following day to ensure it’s the highest quality.
– How long does shipping take?
Shipping itself will depend on which option you purchase at checkout. We offer 1, 2 and 3 day shipping options.
– How long do your brownies last during shipment?
Our brownies have a shelf life of up to 14 days in transit due to their unique 3 layered design and thickness. Do not worry if there are delays in shipment unless you do not receive your order within two weeks.
– Why are my brownies different sizes and shapes?
All of our brownies are hand cut during packaging which can cause them to be slightly different sizes due to human error. All are always over a 1/2 lb. each.
– Why are my brownies taking longer to be delivered than normal?
Every now and then, Shipping carriers can have delays due to a decrease in staff, trucking issues or simply misplacing your package. This is unfortunately common due to the current state of society with Covid 19. We appreciate your understanding.
– What are the macros or nutrition facts for your brownies?
We do not provide the nutrition facts for our products. No macros no problems!
– Are they gluten free?
Besides our Gluten Free brownies, the rest are not as we use all purpose flour.
– How long can they stay in transit for?
They have a shelf life in transit with refrigeration of about two weeks.
– Do you ship over seas?
Yes we have shipped to Australia, Italy and France before.
– Can they be frozen?
Absolutely! They can be frozen up to 4 months.
– Can I preorder?
Unless it’s a bulk order, unfortunately no. How our ordering works is that it is first come first serve. Once your order is placed than your order is in line and will be fulfilled once we get to it.
– Where do you guys bake your product?
We bake our product in our own ODA approved commercial kitchen in Akron, OH.
– Do you offer gift cards or coupons?
Yes we do. Click this link to get yours!
– Do you sell wholesale?
We are interested but we have not yet. If looking for wholesale inquiries send an email to firstname.lastname@example.org.
– What all comes with the Pick Two?
Pick Two comes with 4 brownies where you will get 2 and 2 of whichever two flavors of your choice.
– When do you come out with new flavors?
Every month or so we come out with a pack of 4 or a single new flavor.
– Can I customize a box?
Yes, when we provide the build your box option, you can select that and choose any 4 brownies of your choice.
– As an international customer, are there any more Fees I might expect when ordering my brownies?
Yes! Mainly with Canadian customers, there can be an import tax that is required to be paid prior to delivery. This is NOT included in your shipping costs as this is additional and out of our control. If you’d like a refund prior to shipment. Please reach out.